Overall Experience Reviews For Sport Clips Haircuts of Lexington - Palomar Center

This is hard to rate. I've been here many times in the past and all of the styliests were good to great. When their computer system is down as it was today, then overall service is 1. I signed up using the app at about 3:45 PM and the app said there would be a 41 minute wait. I arrived at 4:15, but was not able to check in as their computer system was not operating. They started a paper list but did not consider the online logins. At about 5PM, well after the original estimated wait time, the employees were giving mixed signals as one said I would be next as I was online before the other person, a walkin, but then another operator said that the other person had been waiting in the shop longer so they were going to service him first. This is the longest I've ever waited with a online checkin. While I like the service, unless I know that the system works, I may not come back.

Had Tasha did very good job. Love this place!

Brought my son in to have a haircut today. At the time, it was a 25 minute wait. We had no problem with that. But then his time jumped to 33 minutes and then to 40. People who were checking in online seemed to be jumping ahead of my son. They should be placed in the order of which they checked in, not ahead of the line because they checked in online. We were in a time crunch and ended up having to leave without getting his hair cut. We waited for 1 1/2 hours for nothing. We told the two girls working we had to leave. One of them said nothing and all the other could say was “ok”. It was odd that’s all they could say or not say since we had 1 1/2 hours of them talking nonstop. Not even an apology. Extremely poor customer service. I won’t be back to that location.